Writings from our team

The article highlights the urgent need to close cognitive, behavioral, and skill gaps in India’s BFSI frontline sales and service teams by 2030. Despite rapid digital growth, these teams struggle with trust-building, cross-selling, and consistent customer experiences due to under-skilling. It advocates for personalized learning journeys, precision diagnostics, and behavioral coaching to build a future-ready workforce. Backed by McKinsey insights and industry data, the article stresses that closing these gaps is critical for higher retention, faster revenue conversion, and sustained BFSI sector growth in the digital era.

Data & AI Literacy is a critical leadership skill that empowers executives to understand AI technologies, interpret data-driven insights, and make smarter, faster decisions. This literacy transforms AI from a “black box” into a powerful ally, driving innovation, operational efficiency, and ethical AI use. Leaders who prioritize data and AI fluency enable their organizations to confidently leverage AI’s potential, bridging gaps between strategic vision and actionable outcomes for sustained competitive advantage.

Strategic Vision for AI is about embedding AI deeply into your long-term business strategy to drive growth, innovation, and competitive advantage. It involves aligning AI initiatives with core business goals and using AI as a lens to sharpen decision-making and anticipate disruption. In 2025, leaders who develop a clear AI strategy see up to 2.5x faster growth and better ROI. This vision moves beyond chasing tools to fostering an AI-first mindset that empowers human judgment and continuous innovation.

In today's competitive landscape, BFSI institutions must shift from focusing solely on transactions to orchestrating seamless, personalized customer experiences. With 73% of consumers valuing experience as key to loyalty and AI driving efficiency and personalization, banks must overcome challenges like fragmented digital platforms and rising service expectations. This article explores why experience orchestration, enabled by AI and new KPIs, is critical for retention, growth, and long-term relevance in the banking sector.

Discover how future-ready leaders think with AI, not just use it. This article explores the critical AI-first mindset and the 12 dimensions decoded by the AI Leadership Lens that empower leaders to make agile, data-driven decisions and lead adaptive change in a rapidly evolving world. Backed by 2025 data and expert insights, learn actionable steps to close the leadership readiness gap and unlock AI’s full potential.

This article introduces the AI Leadership Lens—a transformative framework using the Iceberg Model to reveal conscious, subconscious, and unconscious leadership patterns. It explains how AI acts as a mirror reflecting leaders’ strengths and blind spots, emphasizing self-awareness as key to unlocking AI’s full potential and driving successful, future-ready leadership.

This article reveals the hidden barriers and leadership challenges undermining true AI transformation in organizations. Discover why an AI-first leadership mindset-beyond tools and technology is essential to overcome unseen biases, blind spots, and resistance, unlocking sustainable success and ROI from AI adoption in 2025.

In an era where AI tools dominate conversations, true organizational transformation depends on more than technology-it hinges on an AI-first leadership mindset. This blog explores why leadership mindset, not just tools, drives sustainable success in the AI era. Drawing from recent research and expert insights, it introduces the “iceberg” model of leadership layers and previews our AI Leadership Lens framework, inviting leaders worldwide to evolve their thinking, culture, and decisions for a future-ready organization.